Cancellations and Refunds Policy

At TNABoard, we understand that unforeseen circumstances can arise, leading to the need for cancellations or refunds. This policy outlines the procedures for requesting and processing cancellations and refunds for TNABoard’s services. We aim to make this process straightforward and straightforward for our clients while maintaining fairness for both parties.

Overview

Purpose of This Policy

This policy aims to provide a clear and straightforward approach to handling cancellations and refunds at the TNABoard. Our goal is to ensure transparency and fairness so that all clients understand their rights and obligations if they need to cancel a service or request a refund.

Scope of This Policy

This policy is applicable to every service provided by TNABoard. It covers different types of legal services, consultations, and other offerings provided through our platform. Whether you are a new or long-standing client, these rules will help guide the process.

Eligibility for Cancellations

General Eligibility Criteria

Cancellations are generally allowed under specific conditions. To be eligible for a cancellation, the following criteria must be met:

• The request must be made within the specified time frame (detailed below).
• The service in question must not have been fully rendered or completed.
• There should be no ongoing legal or contractual obligations preventing cancellation.

Time Frames for Cancellations

The eligibility for cancellations depends on the service category and stage of completion:

Exceptions to Eligibility

There are certain exceptions where cancellations may not be allowed, such as:

• No cancellations are allowed once a service has been fully completed or delivered.
• Cancellation may cause legal or financial harm to the TNABoard or other clients.

How to Request a Cancellation

Steps for Requesting a Cancellation

To cancel a service, follow these steps:

1. Contact Customer Support: Notify our support team via email or phone.
2. Provide Service Details: Include details such as the service name, date of request, and reason for cancellation.
3. Review Confirmation: You will receive a confirmation email or phone call once the cancellation request is received and processed.

Required Documentation

For some cancellations, additional documentation may be required, such as:

• Proof of purchase (receipt or invoice).
• Relevant case details for legal services.
• Correspondence regarding the service.

Service-Specific Cancellation Guidelines

Consultation Services

For consultations, cancellations must be requested at least 48 hours in advance. If you cancel late, you might incur a fee or might not receive a refund.

Legal Document Preparation

Clients can cancel the legal document preparation service at any time before the final document is sent for approval. However, once the draft has been completed and delivered, the service is considered fulfilled, and cancellations may no longer be accepted.

Ongoing Legal Representation

If you wish to cancel ongoing legal representation, you must do so before the case enters the courtroom or our legal team has taken significant action. Fees for work already completed will still apply.

Refund Eligibility

Refund Criteria

Refunds are granted under specific conditions, including:

• The service has not been fully delivered or completed.
• The client has submitted a valid cancellation request within the eligible time frame.
• No legal restrictions or obligations are preventing the refund.

Full vs. Partial Refunds

Depending on the stage of the service, refunds may be issued in full or partial amounts. Full refunds are granted when no work has been done, while partial refunds are provided if the service is partially completed.

Refund Process and Timeline

How Refunds Are Processed

Refunds are typically processed using the original payment method. For example, Refunds will be processed back to the original payment method used, such as a credit card.

Timeline for Refunds

Refunds are processed within 7-10 business days after the cancellation request is approved. Delays may occur due to banking processes or other factors.

Non-Refundable Services

Some services are non-refundable due to the nature of the work involved. These include, but are not limited to:

• Emergency Legal Services: Immediate assistance or emergency legal actions.
• Rush Document Preparation: If you request expedited services that are fulfilled before cancellation.
• Consultations Less Than 48 Hours Away: Late cancellations are not eligible for refunds.

Partial Refunds

Eligibility for Partial Refunds

Partial refunds may be granted for services that have been partially completed. The amount refunded will be based on the portion of work completed versus the overall service cost.

Exceptional Circumstances

Force Majeure Events

In cases where services cannot be delivered due to events beyond our control (e.g., natural disasters, government restrictions), cancellations may be processed differently. Each exceptional situation will be reviewed individually.

Client Health Issues

If a client cannot continue with a service due to significant health issues or emergencies, we will review the case for possible cancellation and refund accommodation.

Chargebacks and Disputes

Handling Chargebacks

If you initiate a chargeback through your bank or payment provider, please inform us immediately. We will work with you to resolve any disputes before proceeding with legal action.

Dispute Resolution

TNABoard is committed to resolving disputes amicably. We encourage clients to contact us directly before taking any formal legal action to discuss possible solutions.

Cancellation and Refund Examples

Example 1: Canceling a Legal Consultation

Johnathan Smith scheduled a legal consultation with the TNABoard the following Monday to discuss a personal injury case. However, Johnathan no longer needed legal assistance after resolving the issue with the other party outside of court. He contacted the TNABoard 72 hours before the consultation to cancel the appointment. Since he canceled within the allowable time frame, Johnathan was eligible for a full refund, which was processed within 7 business days.

Example 2: Canceling Document Preparation

Sarah Thompson engaged the TNABoard to draft a legal document for a business agreement. After receiving the first draft, Sarah terminated the business deal and no longer needed the document. She contacted the TNABoard to cancel the document preparation service. Since the first draft had already been delivered, Sarah was entitled to a partial refund for the unused service portion. The partial refund was calculated based on the work completed, and Sarah received 50% of the service fee refunded.

Client Responsibilities

Keeping Records

Clients are encouraged to keep detailed records of their transactions, service agreements, and communications with the board. This can help streamline the cancellation and refund process.

Understanding Service Terms

The client’s responsible for reading and understanding the specific terms of each service they purchase. This includes cancellation time frames and refund eligibility.

Updates to This Policy

Policy Changes

TNABoard reserves the right to update or modify this cancellations and refunds policy at any time. Any changes will be posted on our website, and clients will be notified via email if significant changes occur.

Contact Information for Cancellation and Refund Queries

If you have questions regarding cancellations or refunds, please contact our customer service team:

• Email: contact@tna-board.org
• Address: 9 Williams Boulevard, Lake Grove, New York 11755, United States